Returns & Exchanges

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in the below list? Feel free to contact us at support@spadlux.com

 

 

How do I place a return or exchange?

 

We're sorry you didn't love your Spadlux. Please reach out to support@spadlux.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

 

Help! I can’t find my return slip.

Don’t worry—Spadlux packages don’t include return slips. Just reach out to support@spadlux.com and we’ll help you place your return or exchange.

 

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30-day timeframe, please reach out to support@spadlux.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

 

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

 

 

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at support@spadlux.com and we’ll be sure to get you the Spadlux you ordered!

 

What’s your return process if I’m not happy with the product?

Yes within 30 days after receiving your package,however you need to understand that doing so requires an additional cost. so Here are your packing instructions:

1. Securely pack the items in a box.
2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
3. Use the address listed and affix the appropriate amount of postage.
4. Ship package from the nearest post office or shipping company of your choice.

If you did not receive a return label please send an e-mail to support@spadlux.com

 

Please note! If you have received a faulty product, you must send an e-mail to support@spadlux.com before returning your order.

Spadlux will not be held liable for any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. if you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.

 

We will then be able to help you with the returns procedure and find an appropriate solution.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.