FAQs

Shipping times vary by country, but it normally takes between 7-14 days business days for your item to arrive.

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for its status to update.

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

We know how important your order is! spadlux provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received them,please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been justify with property managers or an apartment office. We will always do our best to assist you, but spadlux does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't been updated in over 2 weeks, please contact support.

spadlux is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
It usually takes 10-25 business days to arrive in your country,however, in some instances; delivery may be delayed depending on your country's customs. spadlux is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes are the responsibility of the recipient and will not be covered by us here at spadlux. For further details of charges, please contact your local customs office.

spadlux adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.
Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

You can contact our customer support via email: support@spadlux.com. We do our best to respond within 1-2 business days.